iRunFar.com (IRF from this point on) is one of my favorite websites to visit. Every morning I have a list of sites that I run through getting all the updates on the running scene, and for ultra and trail racing, nothing beats IRF. Contributors include Max King, Geoff Roes, Bryon Powell, and Andy Jones-Wilkins. But what I'd like to comment on is the store that they run right from the website.
I saw on IRF that they were the first to receive a certain pair of Salomon shoes before anyone else, so I rushed on over and purchased a pair in my normal size. I've never purchased through them before simply because I have found lower prices elsewhere, never by much, but just enough to go ahead and go with someone else. The price on the shoes I purchased was normal MSRP and shipping was very low. Withing 24 hours the shoes were out the door, and I was upgraded to Priority Shipping for free so that they would be here before Christmas, which IRF did at their own judgement and own expense.
Upon getting the shoes, they were a half size to a full size too big with my socks on. The shoes are meant to be worn sockless or with a thin layer and I just couldn't keep them. I knew nothing of IRF's return policy but emailed them back directly and asked if it was possible to return them for a smaller size if I paid the shipping. Again, a reply came promptly with the address to return them to and I was told he'd keep the size I needed on hold until they got back. Once IRF got them back, the new shoes were out the very next day.
I've dealt with shoe manufacturers, retail stores, blogs that have stores, and individual dealers before and this was the standout transaction, so much so that I had to create a "Review" just to post about it. I'll happily start paying the extra $5 for customer service of that level. Everything was courteous, prompt, and professional. IRF is a great blog/website, store, and gets a glowing review from me.